RETURNS OR EXCHANGES
Thank you for purchasing fishing gear and related products from this website. We are committed to providing our customers with a superior shopping experience. If you are not satisfied with the goods you received, you can apply for a return or refund according to the following refund and return policy.
I. Scope of Returns
Goods meeting the following conditions are eligible for return or refund:
The product has quality issues;
The product was damaged during transportation;
The wrong product was received;
The product is missing;
The product is clearly inconsistent with the order description.
II. Return Application Time
Customers must submit a return application within 14 days of receiving the goods.
Applications submitted after the return period may not be accepted.
III. Return Conditions
Returned goods must meet the following conditions:
The product is unused;
The product remains in its original condition;
The packaging, accessories, and labels are intact;
The product does not affect resale.
Returns are generally not supported in the following situations:
Used goods;
Damage caused by human error;
Damage not due to quality issues;
Exceeding the return period;
IV. Refund Policy
After refund approval:
Refunds will be returned to the original payment method;
Processing time is typically 5–10 business days; Bank or payment platform arrival times may vary.
Shipping Costs:
For returns due to product quality issues, we will cover reasonable return shipping costs; For returns not due to quality issues, return shipping costs are usually borne by the buyer.
V. Order Cancellation
Cancellation before shipment
Orders can be cancelled before shipment and usually receive a full refund.
Cancellation after shipment
Orders after shipment will be processed according to the normal return process.
VI. US Domestic Shipping Policy
Currently, we only support:
US Domestic (United States) shipping and returns.
International returns and overseas address processing are not currently supported.
VII. Return Address
Please do not return items without confirmation.
Once your return request is approved, we will provide return confirmation information.
Return Address:
1104 APACHE TER LAWRENCEVILLE, GA 30043-5402
VIII. Refund Request Contact Information
When requesting a refund or return, please provide:
Order Number
Product Photo (if applicable)
Problem Description
Contact Information:
Email: michael@novateonvireo.com
IX. Policy Updates
We reserve the right to modify this refund policy at any time. Updated content will take effect immediately upon publication on the website.